About Us

Terms of Use

The customer shall pay the car rental fare as per the applicable rates and payment schedules mentioned on the website of Oriex Travel at the time of booking. The customer shall also pay parking charges, toll-charges, service tax, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law/s for availing the car rental services
    The customer agrees and acknowledge that no refund shall be provided if the cancellation information is received after the reporting time of the cab If cancellation request is received before an hour of the scheduled pickup, convenience charge would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone but not later than an hour of the scheduled pickup All cancellation to be made against the booking ID provided at the time of booking the cab.

    The Customer agrees and acknowledges that the use of the services offered by Oriex Travel is at the sole risk of the Customer. Oriex Travel disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by Oriex Travel. The liability of Oriex Travel is excluded to the fullest extent permitted by law.

    Oriex Travel shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by Oriex Travel or due to the failure of Oriex Travel to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Oriex Travel or any person or any organization involved in the above mentioned systems.

    Without prejudice to the above, Oriex Travel shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure on the part of Oriex Travel to provide a taxi to the Customer within any stipulated time even if Oriex Travel has agreed to provide the taxi, or even if the Customer has apprised Oriex Travel of the possibility of any such loss or damage which would result if the taxi is not provided at all or is not provided within the stipulated time to the Customer

    Upon the demand of Oriex Travel, the Customer shall indemnify Oriex Travel from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Oriex Travel may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by Oriex Travel.
    Oriex Travel is hereby authorized to use the location based information provided by any of the telecommunication companies regarding the use of mobile phone by the Customer for making a taxi booking. However, the location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer

    Oriex Travel shall be entitled to disclose the particulars of the Customer/s in possession of Oriex Travel to all companies controlled by Oriex Travel or any of its authorized chauffeurs or any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Oriex Travel, in its absolute discretion.

    Oriex Travel shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.

    The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of Oriex Travel's services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by Oriex Travel.

    Unless explicitly provided by Oriex Travel, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and Oriex Travel shall not accept any claim/s arising out of such contingencies.
    Insurance cover, if any provided as a part of the service/ product by Oriex Travel shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claim/s or dispute/s which may arise out of such insurance cover. Oriex Travel shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.